Adrien Layduhur
Albion,PW
Summary
Dynamic customer service professional with a proven track record at Convergys, excelling in problem-solving and relationship-building. Adept at enhancing client satisfaction through effective communication and tailored solutions. Recognized for achieving sales goals and fostering loyalty, while maintaining a positive and professional demeanor in all interactions.
Overview
10
10
years of professional experience
Work History
Customer sevice/Sales Associate
Software Activities and Images Management Ltd
Quatre-Bornes
07.2023 - Current
- Managed customer accounts.
- Provided product information and guidance.
- Resolved complaints.
- Assisted customers.
- Answered incoming calls to provide store product.
- Resolved customer inquiries through phone and email communication.
KYC Analyst
Concentrix/AMEX
Ébène
06.2021 - 07.2023
- Search clients info
- Examine data in accordance with Amex instructions via Griffin.
- Update or enter all important information via Click, inform the client, and update the database.
Customer Support Specialist
Convergy
Ébène
07.2018 - 06.2021
- Provided customer support.
- Resolved customer.
- Documented customer interactions.
- Maintained up-to-date knowledge of product offerings.
- Investigated customer complaints.
- Created detailed reports on customer feedback for management review.
IT Technician
Cyberspaces
Rose-Hill
06.2019 - 08.2019
- Installed and configured computer systems.
- Diagnosed and resolved hardware and software issues.
- Conducted regular system updates.
- Installed and configured hardware, software, systems.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Tourist Guide
Casela
Medine
01.2016 - 12.2017
- Provided in-depth knowledge of attractions during tours.
- Ensured safety and compliance with regulations.
- Led educational workshops.
- Developed guest relationships.
Sales Advisor
EuroCRM
Ébène
01.2017 - 07.2017
- Developed rapport.
- Identified customer needs and resolved issues.
- Provided customers with information on products and services available.
- Answered requests and concerns with friendly and knowledgeable service.
- Identified customer needs and tailored solutions accordingly.
- Demonstrated product features and benefits to potential customers.
- Developed customized sales techniques.
Education
Cambridge School Certificate O Level -
St Patrick's College
CurepipeNetwork - Cisco Certified Network Associate
Cisco
CurepipeSkills
- Click (CRM)
- Customer Service
- Data Analysis
- Database Management
- Griffin (IBM AS 400)
- Microsoft Office
- Time Management
- Customer relationship management
- Sales techniques
- Account management
- Relationship building
Languages
French
First Language
English
Advanced (C1)
C1
Affiliations
- gaming
- Server development
- learning coding (SQL, JAVA, PYTON )
- Reading
- Anime /Manga
- Billiard
- Compute Hardware Enthusiast
- Custom PC Design
References
References available upon request.
Timeline
Customer sevice/Sales Associate
Software Activities and Images Management Ltd
07.2023 - Current
KYC Analyst
Concentrix/AMEX
06.2021 - 07.2023
IT Technician
Cyberspaces
06.2019 - 08.2019
Customer Support Specialist
Convergy
07.2018 - 06.2021
Sales Advisor
EuroCRM
01.2017 - 07.2017
Tourist Guide
Casela
01.2016 - 12.2017
Cambridge School Certificate O Level -
St Patrick's College
Network - Cisco Certified Network Associate
Cisco
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