Film photography
Andrea Gabor
Network Service Assurance Manager
Marianka
Summary
Customer-focused professional with successful 11-year career in Telecommunication sector. After 6 years on maternity leave I'm ready to change course in my career and look for a new opportunity.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Network Service Assurance Manager
AT&T
09.2016 - Current
- Managing IBM network incidents on critical sites, escalating and working with various teams to solve the issue
- Presenting client a monthly summary of incidents, change failures and proposing solutions to avoid them in the future
- Leading calls with internal teams to ensure stable network performance and minimized downtime
Service Management Support
AT&T
04.2013 - 09.2016
- Customer advocate on the company’s platinum accounts
- Solving day to day operational issues, billing discrepancies, network outages
- Creating presentations to reflect AT&T service results
Implementation Project Manager
AT&T
04.2011 - 04.2013
- Monitored and tracked project progress to support timely completion.
- Working with teams on all levels to achieve contract stated terms of delivery and timelines
- Regular calls with the customers to achieve smooth delivery of service and avoiding technical obstacles.
- Customer first point of contact while having technical difficulties
Order Specialist
AT&T
02.2010 - 04.2011
- Validating customer orders so they are aligned with contract and are valid from technical point of view
- Resolving custom requirements and contract issues, providing support to peers and change engineers
Billing Specialist
AT&T
01.2008 - 02.2010
- Responsible for correct invoice issuing
- Billing dispute & discrepancy resolution
- Validating contracts
Education
Master of Economics - Production Management And Logistics
University of Economics in Bratislava
Bratislava06.2007
Skills
Interests
Cooking/baking
Travelling
Book lover
Timeline
Network Service Assurance Manager
AT&T
09.2016 - Current
Service Management Support
AT&T
04.2013 - 09.2016
Implementation Project Manager
AT&T
04.2011 - 04.2013
Order Specialist
AT&T
02.2010 - 04.2011
Billing Specialist
AT&T
01.2008 - 02.2010
Master of Economics - Production Management And Logistics
University of Economics in Bratislava
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