Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic
Andrea Gabor

Andrea Gabor

Network Service Assurance Manager
Marianka

Summary

Customer-focused professional with successful 11-year career in Telecommunication sector. After 6 years on maternity leave I'm ready to change course in my career and look for a new opportunity.

Overview

16
16
years of professional experience
4
4
Languages

Work History

Network Service Assurance Manager

AT&T
Bratislava
09.2016 - Current
  • Managing IBM network incidents on critical sites, escalating and working with various teams to solve the issue
  • Presenting client a monthly summary of incidents, change failures and proposing solutions to avoid them in the future
  • Leading calls with internal teams to ensure stable network performance and minimized downtime

Service Management Support

AT&T
Bratislava
04.2013 - 09.2016
  • Customer advocate on the company’s platinum accounts
  • Solving day to day operational issues, billing discrepancies, network outages
  • Creating presentations to reflect AT&T service results

Implementation Project Manager

AT&T
Bratislava
04.2011 - 04.2013
  • Monitored and tracked project progress to support timely completion.
  • Working with teams on all levels to achieve contract stated terms of delivery and timelines
  • Regular calls with the customers to achieve smooth delivery of service and avoiding technical obstacles.
  • Customer first point of contact while having technical difficulties

Order Specialist

AT&T
Bratislava
02.2010 - 04.2011
  • Validating customer orders so they are aligned with contract and are valid from technical point of view
  • Resolving custom requirements and contract issues, providing support to peers and change engineers

Billing Specialist

AT&T
Bratislava
01.2008 - 02.2010
  • Responsible for correct invoice issuing
  • Billing dispute & discrepancy resolution
  • Validating contracts

Education

Master of Economics - Production Management And Logistics

University of Economics in Bratislava
Bratislava
06.2007

Skills

    Service management

    Reliability

    Attention to Detail

    Effective Communication

    Work Planning and Prioritization

    Interests

    Film photography

    Cooking/baking

    Travelling

    Book lover

    Timeline

    Network Service Assurance Manager

    AT&T
    09.2016 - Current

    Service Management Support

    AT&T
    04.2013 - 09.2016

    Implementation Project Manager

    AT&T
    04.2011 - 04.2013

    Order Specialist

    AT&T
    02.2010 - 04.2011

    Billing Specialist

    AT&T
    01.2008 - 02.2010

    Master of Economics - Production Management And Logistics

    University of Economics in Bratislava
    Andrea GaborNetwork Service Assurance Manager