Anna Uhrova

• Providing technical support for BMS Labor claiming applications
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.

As a Technical Owner :

• Managed day-to-day business operations
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
• Regularly updating compliance documentation and keeping all data up to date
• Handling of access requests
• Assisting to internal auditors
• Coordinating application teams

• Managed day-to-day business operations
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
• Regularly updating compliance documentation and keeping all data up to date
• Handling of access requests
• Assisting to internal auditors
• Coordinating application teams

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.
• Implemented comprehensive reporting system to track team performance and identify areas for improvement.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Coordinated resources effectively to meet project deadlines and achieve desired results.
• Assisted in recruitment to build team of top performers.
• Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.
• Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
• Built and maintained strong client relationships, leading to repeat business and referrals.
• Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.
• Implemented comprehensive reporting system to track team performance and identify areas for improvement.
• Educated staff on organizational mission and goals to help employees achieve success.
• Generated reports detailing findings and recommendations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Handled cash transactions and maintained sales and payments records accurately.
• Corresponded with clients through email, telephone, or postal mail.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Assisted with planning office events and meetings for smooth execution.
• Assisted with onboarding new clients and securing paperwork completion.
• Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

• Adhered strictly to sanitation guidelines, promoting a healthy onboard environment for both guests and crew members alike.
• Promoted positive team dynamics among fellow stewards through clear communication and collaboration during shifts.
• Conducted regular inventory checks for cabin supplies, promptly restocking items as needed.
• Addressed guest inquiries courteously, promptly resolving issues or escalating concerns to supervisors when necessary.
• Provided personalized turndown service, creating a welcoming environment for guests each evening.
• Contributed to overall ship cleanliness by assisting in public area cleaning during downtime periods between cabin assignments.
• Strived for continuous improvement in service delivery by seeking feedback from guests regarding their stay experience onboard the vessel.
• Facilitated smooth embarkation and disembarkation processes for guests by preparing cabins according to established timelines and protocols.
• Enhanced guest satisfaction by providing exceptional housekeeping and cabin services.
• Ensured safety and comfort of customers onboard aircraft.
• Assisted with luggage handling, efficiently delivering belongings to guest cabins upon arrival and departure.

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
• Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
• Managed workflow between staff, coordinating documents, planning, and creative material distribution.
• Maintained documentation, detailing assignments, in-progress work and completed project milestones.
• Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
• Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
• Negotiated with vendors and service providers, securing favorable terms and supporting budget objectives.
• Increased customer engagement with creative content strategies, tailoring messages to target demographic preferences.
• Trained junior marketing staff, elevating team capabilities and performance.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• Continually maintained and improved company's reputation and positive image in markets served.
• Wrote and distributed press releases to increase brand visibility.
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
• Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
• Increased brand awareness by developing and implementing strategic marketing campaigns.