Barbora Kellnerová
Bernolákovo
Summary
Results-driven Contract Commercial Manager with 11+ years of experience in financial analysis, contract compliance, billing and invoicing process, in SAP and reporting to stakeholders. Adept at optimizing revenue processes, ensuring financial compliance in high-value projects (up to €30M), with experience in servant leadership and work in multicultural environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contract Commercial Manager
IBM ISC, s.r.o.
09.2022 - Current
- Contract management activities at the individual client & contract level for German clients in the banking, insurance and distribution sector (forecasting, road mapping)
- Supporting contract management services operationally ensuring 100% compliance and driving contract performance
- Accountable for analyzing and reporting financials and project key performance indicators to internal stakeholders
- Reducing Days Sales Outstanding (DSO) by streamlining billing processes for increased accuracy and faster cash flow
- Ensuring timely revenue and cost recognition
Business Manager in Out Sorting Team Bratislava
IBM ISC, s.r.o.
07.2021 - 12.2023
- Additional role in parallel, I led cross-country operational transfer, successfully transitioning activities from Germany to Slovakia, improving efficiency
- Business Continuity Plan maintained for ensuring seamless service delivery and risk mitigation
- Providing agile and process advisory, driving continuous improvement and operational excellence
- Coaching and mentoring individuals in the team
Transaction Management Specialist
IBM ISC, s.r.o.
10.2018 - 08.2022
- Validation and registration of service contracts, ensuring 100% compliance with company policies and contractual agreements
- Contract management advisory, optimizing processes
- Led billing and invoicing operations, focusing on improving accuracy, contributing on timely revenue recognition
- Supported internal and external audits
Post Processing / Transaction Specialist
IBM ISC, s.r.o.
02.2014 - 09.2018
- Team leader, January 2017 – August 2018
- Primary point of contact for IBM business partners in Germany, Austria, and Switzerland, ensuring smooth processing of hardware orders and client satisfaction
- Handling the pre-order validation, reassignment, and coordination across internal teams to ensure timely order fulfillment
- Oversaw production, shipment, and delivery escalations
- Led dispute resolution efforts, inventory support
- Assisted in audit preparation and compliance, ensuring adherence to internal policies and regulations
Order Specialist
IBM ISC, s.r.o.
07.2013 - 01.2014
- End – to – end order fulfillment, collaborating with business partners in the UK and Ireland
Education
master’s degree - Agrarian Trade and Marketing
Slovak University of Agriculture in Nitra
05.2013
bachelor’s degree - Trade Entrepreneurship
Slovak University of Agriculture in Nitra
05.2010
Skills
- SAP (ECC, ORM, SAP4HANA)
- MS Office (Excel, Word, PowerPoint)
- Order and contract management
- Agile methodology
- Servant Leadership
- Coaching
- Analytical thinking
- Critical thinking
- Problem solving
- Decision making
- Presentation skills
Certification
- Blue Core Coaching, 2024, IBM
- UNIcert B2 English, 2009 - 2010, Faculty of Economics and Management, Slovak University of Agriculture in Nitra
- State examination in German language, C1 – C2 (CEF), 2006 - 2008, State Language School
Accomplishments
- Trusted advisor - Advising senior stakeholders on contract performance and risk mitigation, ensuring smooth contract execution and strategic decision-making, process advisor for cross functional team, enhancing operational efficiency
- Agile and coaching practice, fostering cross-functional collaboration
- Successfully led the transition of operation from Germany to Slovakia
Personal Information
Date of Birth: 01/24/89
Additional Information
Driver's license B
Languages
English
Upper intermediate (B2)
German
Upper intermediate (B2)
Timeline
Contract Commercial Manager
IBM ISC, s.r.o.
09.2022 - Current
Business Manager in Out Sorting Team Bratislava
IBM ISC, s.r.o.
07.2021 - 12.2023
Transaction Management Specialist
IBM ISC, s.r.o.
10.2018 - 08.2022
Post Processing / Transaction Specialist
IBM ISC, s.r.o.
02.2014 - 09.2018
Order Specialist
IBM ISC, s.r.o.
07.2013 - 01.2014
bachelor’s degree - Trade Entrepreneurship
Slovak University of Agriculture in Nitra
master’s degree - Agrarian Trade and Marketing
Slovak University of Agriculture in Nitra
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