Experienced manager with a strong focus on team building, development, and collaboration. Passionate about empowering new team members and fostering a supportive, democratic leadership style that drives collective success.
Responsible for leading the sales team in Austria, setting strategic goals, and driving revenue growth. Key tasks include developing and implementing sales strategies, coaching and supporting team members, onboarding and mentoring new hires, and fostering a collaborative, high-performance culture. Works closely with cross-functional teams to align sales initiatives with overall business objectives.
Led a back-office support team handling customer service and complaint management for the German market. Responsible for ensuring efficient daily operations, resolving customer issues, and maintaining high service quality. Provided leadership, training, and ongoing support to team members, while continuously improving processes and team performance.
Managed multiple supermarket branches with a strong focus on recruitment, daily operations, and profitability. Responsible for hiring and training store staff, ensuring smooth operational workflows, and meeting sales and performance targets. Acted as the key link between headquarters and branch teams to drive consistent standards and results.
Oversaw 18 bakery branches with approximately 100 employees. Responsible for personnel management, operational efficiency, and branch profitability. Key tasks included staff recruitment and development, performance monitoring, and ensuring smooth day-to-day operations while meeting financial targets and maintaining high customer service standards.
Managed the daily operations of a supermarket branch, ensuring smooth and efficient store performance.
Managed several gastronomy locations across Austrian highways and Vienna Airport. Responsible for staff management, cost control, profitability, and compliance with hygiene and safety standards.
Negotiation expertise
Sales presentations
Customer acquisition
Sales training
Sales coaching
Teamwork
Problem-solving
Sales strategy