Deborah Phunyanya
Blantyre
Summary
Dynamic leader with proven expertise in office administration and customer service management, notably at Electrocard Systems. Excelled in streamlining operations and enhancing team performance, achieving significant improvements in service delivery and sales revenue. Skilled in document filing and relationship building, adept at fostering client satisfaction and driving financial success.
Overview
4
4
years of professional experience
Work History
Administration Manager
Electrocard Systems
04.2024 - Current
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
Sales Manager
Premier Bet
01.2021 - 08.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Advance Diploma in Human Resource Management - Human Resources Management
Malawi University of Business And Applied Sciences
Blantyre, MalawiSkills
- Office Administration
- Document Filing Expertise
- Administrative Support
- Customer service management
- Human Resources Management
- Data entry
- Relationship building
Reading, Music, Content creation, Community Engagement
Avid reader with a strong interest in personal development, business, and industry-related literature. Reading enhances critical thinking, continuous learning, and knowledge expansion, contributing to better decision-making and problem-solving.
I enjoy creating digital content, including video editing, and social media engagement. Skilled in storytelling, research, and audience engagement, which enhances creativity, communication, and digital proficiency.
I'm actively involved in community initiatives, including organizing events, volunteering, and mentoring. Passionate about social impact, leadership, and creating positive change through engagement in charity work and outreach programs
Languages
English
Chichewa
Timeline
Administration Manager
Electrocard Systems
04.2024 - Current
Sales Manager
Premier Bet
01.2021 - 08.2022
Advance Diploma in Human Resource Management - Human Resources Management
Malawi University of Business And Applied Sciences
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