Dynamic and client-focused professional with a strong background in sales, brand protection, and customer experience. Skilled in guiding clients through tailored solutions, supporting smooth operations, and driving growth through clear communication and proactive service.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
12
12
Certifications
4
4
Languages
Work History
Brand Protection Consultant & Sales Associate
Trama TM
06.2024 - Current
Advised hundreds of entrepreneurs and growing businesses on brand protection strategy, helping them secure trademarks in key markets, including the EU, UK, US, and beyond.
Converted leads into long-term clients by offering tailored guidance on trademark registration, aligned with business goals, and market expansion plans.
Acted as a trusted advisor throughout the full trademark process, from initial assessment to filing, objections, and renewals, ensuring a smooth client experience.
Partnered with legal and operations teams to coordinate filings and resolve trademark issues efficiently, always keeping the client informed.
Delivered consistent sales results while building strong client relationships through fast, clear communication, and proactive support.
Concierge Manager & C-Level Executive Assistant
The Spot
01.2023 - 10.2023
Delivered high-level executive support by managing complex calendars, coordinating meetings, and arranging seamless travel experiences.
Ensured smooth client and partner interactions through proactive scheduling, follow-ups, and detailed itinerary planning.
Kept internal systems and reports up to date, supporting leadership with timely, organized information for decision-making.
Trained and guided junior team members on service standards and internal tools to ensure a consistent client experience.
Volunteered to support special projects and events, offering adaptable, hands-on support in fast-paced environments.
Content Creator & Marketing Intern
CÁMARA DE COMERCIO HISPANO-CHECA
09.2022 - 01.2023
Created and shared engaging content to support brand visibility and community growth across social media platforms.
Contributed fresh campaign ideas and visuals tailored to target audiences, helping to shape the chamber’s digital voice.
Supported marketing event planning and coordination, including promotion and on-site logistics.
Conducted market research to identify trends and opportunities, informing digital and offline communication strategies.
Collaborated with team members on marketing projects, contributing to a consistent and professional brand presence.
Front Desk Receptionist
The Spot by Vacuum
01.2022 - 09.2022
Welcomed members and guests, providing a warm and professional first point of contact.
Managed daily front-desk operations, including check-ins, bookings, and workspace coordination.
Assisted with event setup, community communication, and internal announcements.
Supported a positive member experience by responding to inquiries and resolving issues efficiently.
Helped maintain a clean, organized, and collaborative environment for a diverse community of professionals.
Office Assistant
VACUUMLABS
10.2021 - 09.2022
Supported day-to-day office operations, ensuring a smooth and welcoming workspace for all teams, and visitors.
Coordinated office supplies, equipment, and vendor communication to keep everything running efficiently.
Assisted with internal events, team meetings, and travel logistics to support company culture and collaboration.
Helped onboard new team members by preparing workstations and guiding them through internal processes.
Collaborated with various departments to support ad hoc tasks, and contribute to a positive office atmosphere.
Customer Service Representative
PELIKAN.SK
09.2019 - 03.2020
Assisted customers with flight, hotel, and travel bookings, ensuring smooth and efficient support across multiple channels.
Resolved inquiries and issues with professionalism and speed, maintaining a high level of customer satisfaction.
Provided clear guidance on travel policies, booking changes, and refund procedures.
Collaborated with partner airlines and service providers to coordinate solutions for clients.
Maintained accurate records, and contributed to a positive team environment in a fast-paced setting.
Education
Master's Degree - Digital Marketing
INSA BUSINESS SCHOOL
Barcelona, Spain
10.2023 - 07.2024
Master's Degree - Spanish Languange And Culture
MASARYK UNIVERSITY
09.2021 - 06.2023
Master's Degree - Estudios Artísticos Y De La Cultura
UNIVERSIDAD AUTÓNOMA DE MADRID
09.2022 - 01.2023
Bachelor's Degree - Language Interpretation And Translation
MATEJ BEL UNIVERSITY
09.2018 - 06.2021
Skills
Client Relationship Management
Trademark & Brand Strategy
Sales
Cross-functional Coordination
Executive Support & Management
Content Creation & Graphic Design
Event & Project Support
Customer Service
Office & Administrative Management
Multilingual Communication
Certification
Microsoft Office
Timeline
Brand Protection Consultant & Sales Associate
Trama TM
06.2024 - Current
Master's Degree - Digital Marketing
INSA BUSINESS SCHOOL
10.2023 - 07.2024
Concierge Manager & C-Level Executive Assistant
The Spot
01.2023 - 10.2023
Content Creator & Marketing Intern
CÁMARA DE COMERCIO HISPANO-CHECA
09.2022 - 01.2023
Master's Degree - Estudios Artísticos Y De La Cultura
UNIVERSIDAD AUTÓNOMA DE MADRID
09.2022 - 01.2023
Front Desk Receptionist
The Spot by Vacuum
01.2022 - 09.2022
Office Assistant
VACUUMLABS
10.2021 - 09.2022
Master's Degree - Spanish Languange And Culture
MASARYK UNIVERSITY
09.2021 - 06.2023
Customer Service Representative
PELIKAN.SK
09.2019 - 03.2020
Bachelor's Degree - Language Interpretation And Translation