Grant Johnson

• Lead and manage complex projects, coordinating cross-functional teams to deliver high-impact solutions within scope, budget, and timelines.
• Oversee diverse project portfolios, ensuring timely delivery while mitigating risks and optimizing resource allocation.
• Foster strong relationships with product development teams to align goals and achieve seamless project completion.
• Collaborate with Agile teams to facilitate product delivery and track progress using Jira and Confluence.
• Proactively address issues, lead mitigation efforts, and manage schedules, risks, budgets, and resources to meet project objectives.
• Develop and execute stakeholder engagement strategies, ensuring transparent communication and alignment with steering committees and project teams.

Key Skills and Tools:

• FinTech, Project Delivery, Office 365, Microsoft Teams
• Project Management, Vendor Management, Team Leadership
• Agile Methodologies, Risk Management, Change Management
• Jira, Confluence, CA Clarity, ServiceNow, Visio
• ITIL Standards, Banking Systems, Communication, Negotiation

• Led complex, cross-functional global projects by engaging resources across multiple departments and geographies.
• Oversaw vendor management and remote resource coordination for global initiatives, ensuring seamless communication with third-party partners.
• Prioritized resources to ensure program deliverables were completed on time and within budget.
• Developed comprehensive communication plans to provide regular updates to stakeholders and sponsors, including actionable recommendations to senior management.
• Prepared and maintained detailed project documentation, status reports, and ensured all deliverables adhered to agreed-upon scope and objectives.
• Proactively managed risk mitigation strategies and monitored program health to address any potential disruptions effectively.

Key Skills and Tools:

• FinTech, Project Delivery, MS Project
• Vendor Management, Cross-Functional Team Leadership
• Risk Mitigation, Change Management, Cybersecurity Tools
• Jira, Confluence, CA Clarity, Visio
• ITIL Standards, Communication, Banking Operations

• Collaborated with First Data Service Delivery Organizations to ensure alignment with corporate security strategies and standards.
• Directed and managed a team of project managers, providing leadership through regular meetings, performance tracking, and time management oversight.
• Oversaw project allocations, ensuring optimal resource distribution and adherence to deadlines and budgets.
• Recruited, developed, and coached staff, fostering a high-performance culture and hiring top talent to meet organizational needs.
• Ensured compliance with global project management policies, standards, and procedures, driving the success of strategic initiatives.
• Supported the corporate project management strategy on a global scale, optimizing workflows to achieve project objectives.

Key Achievements:

• Improved team efficiency by implementing standardized processes and mentoring programs.
• Successfully delivered multiple high-impact projects under tight deadlines while maintaining budgetary compliance.

Key Skills and Tools:

• Team Leadership, Resource Management, Policy Compliance
• Global Strategy Implementation, Change Management
• MS Project, Confluence, Visio, ITIL Standards

• Led internal and client-based security projects, ensuring completion on time, within budget, and in alignment with corporate security standards.
• Coordinated cross-functional teams through all project phases, from initiation to closure, maintaining strict adherence to established project methodologies and delivery processes.
• Oversaw the creation of project charters, resource allocation, detailed scheduling, and comprehensive risk and change management strategies.
• Directed implementation activities and ensured successful project closure, delivering high-quality outcomes that met organizational objectives.

Key Skills and Tools:

• Project Delivery, Risk and Change Management, Resource Allocation
• Agile & Waterfall Methodologies, Team Coordination
• ITIL Standards, MS Project, Confluence

• Delivered high-priority internal and client-based security projects on schedule and within budget, maintaining full compliance with corporate security standards.
• Led and coordinated cross-functional, cross-departmental, and cross-company teams, managing all project phases from initiation to successful closure.
• Ensured strict adherence to established project management methodologies, delivery processes, and implementation management frameworks, driving consistent project success and operational excellence.

Key Skills and Tools:

• Security Project Delivery, Cross-Functional Team Leadership, Budget Management
• Agile & Waterfall Methodologies, Implementation Management
• MS Project, ITIL Compliance, Risk and Change Management

• Collaborated with diverse service delivery organizations to oversee product development, client projects, infrastructure operations, global service delivery, and information services.
• Successfully delivered technical infrastructure projects within budget and in alignment with corporate standards, ensuring high-quality outcomes.
• Led cross-functional teams throughout all project phases, from initiation to closure, maintaining adherence to established project methodologies and delivery processes.
• Fostered strong communication channels and ensured alignment between stakeholders, teams, and corporate objectives.

Key Skills and Tools:

• Infrastructure Project Delivery, Cross-Functional Leadership
• ITIL Framework, Risk and Change Management
• MS Project, Visio, ConfluenceCollaborated with service delivery organizations to oversee product development, client projects, and infrastructure operations.
• Directed the delivery of technical infrastructure projects, ensuring alignment with corporate standards and completion within budget and timelines.
• Led cross-functional teams throughout the project lifecycle, from initiation to closure, ensuring seamless coordination across global operations.
• Implemented and adhered to robust project management methodologies and delivery processes to ensure consistent quality and efficiency.
• Fostered strong communication channels with stakeholders, promoting transparency and timely reporting on project milestones.

• Ensured efficient project delivery aligned with Tesco's global strategy, managing full project lifecycles across multiple regions.
• Established proactive communication channels with stakeholders, fostering transparency and alignment on project goals and milestones.
• Identified and mitigated risks and issues, ensuring projects stayed on track and delivered desired outcomes.
• Oversaw scope management, scheduling, and adherence to established project governance frameworks.
• Managed change and release processes to ensure smooth transitions and minimal disruption during project execution.

Key Skills and Tools:

• Project Lifecycle Management, Stakeholder Engagement, Risk Mitigation
• Change and Release Management, Schedule Management, Governance Compliance
• MS Project, ITIL Standards, Communication

• Oversaw client relationships and service operations, ensuring delivery excellence and alignment with customer expectations.
• Continuously improved customer service by analyzing client needs and implementing tailored solutions.
• Conducted regular reporting meetings to provide status updates and address client concerns.
• Managed and resolved requests, defects, and incidents promptly to minimize operational disruptions.
• Led and mentored team members, providing quarterly performance reviews and constructive feedback to drive professional growth.
• Coordinated and managed software updates for multiple global regions, including the UK, Australia, New Zealand, and the USA.

Key Skills and Tools:

• Client Relationship Management, Service Operations, Incident Management
• Team Leadership, Performance Management, Software Coordination
• Communication, Problem Solving, MS Project

• Coordinated third-party network engineers and technicians across Africa to oversee IT infrastructure setup and upgrades in retail stores, ensuring project completion within scope and timelines.
• Acted as the primary liaison for retail site leads and management, providing technical guidance and ensuring alignment with operational objectives.
• Conducted comprehensive training sessions for retail and in-store staff on IT systems and procedures, enhancing system adoption and operational efficiency.
• Implemented system changes while ensuring strict adherence to corporate policies and procedures at both local and international levels.
• Delivered expertise and training for new store implementations across Southern and Central Africa, driving successful launches and operational readiness.

Key Skills and Tools:

• IT Infrastructure Deployment, Multi-Region Coordination, Staff Training
• System Implementation, Procedure Compliance, Stakeholder Communication
• Project Management, Networking Protocols (LAN/WAN, TCP/IP), Team Leadership

• Hardware Installation and Maintenance
  Assemble, install, and configure desktops, laptops, printers, and peripherals. Diagnose and replace faulty components, including hard drives, RAM, power supplies, and motherboards. Perform regular maintenance to ensure optimal hardware performance
• Troubleshooting and Issue Resolution
  Diagnose and resolve hardware issues, such as boot failures, connectivity problems, and device malfunctions. Troubleshoot peripheral devices like monitors, keyboards, and printers. Recommend hardware upgrades or replacements as needed.
• System Setup and Deployment
  Deploy and configure new systems with proper software and hardware integration. Perform PC imaging and re-imaging using tools like SCCM or MDT. Migrate user data during hardware upgrades or replacements.
• Asset Management
  Track and document hardware inventory, including serial numbers and locations. Manage hardware lifecycle processes, such as procurement, assignment, and decommissioning.
• Networking and Connectivity Support
  Resolve network connectivity issues, including wired, wireless, and VPN connections. Configure network adapters and support local area network (LAN) setups.
• User Support and Training
  Provide on-site and remote support for hardware-related issues. Educate users on hardware handling and basic troubleshooting techniques. Ensure prompt responses to user inquiries to maintain high customer satisfaction.
• System Updates and Upgrades
  Install and update firmware, drivers, and BIOS. Assist with hardware upgrades such as memory or storage enhancements. Conduct performance analysis post-upgrade.
• Peripheral Support
  Set up and troubleshoot peripherals like scanners, external storage, docking stations, and multimedia equipment. Maintain peripheral compatibility with systems.
• Documentation and Reporting
  Document troubleshooting steps, resolutions, and maintenance records. Track system performance and provide reports on hardware status.

• Hardware Installation and Maintenance Assemble, install, and configure desktops, laptops, printers, and peripherals. Diagnose and replace faulty components, including hard drives, RAM, power supplies, and motherboards. Perform regular maintenance to ensure optimal hardware performance
• Troubleshooting and Issue Resolution Diagnose and resolve hardware issues, such as boot failures, connectivity problems, and device malfunctions. Troubleshoot peripheral devices like monitors, keyboards, and printers. Recommend hardware upgrades or replacements as needed.
• System Setup and Deployment Deploy and configure new systems with proper software and hardware integration. Perform PC imaging and re-imaging using tools like SCCM or MDT. Migrate user data during hardware upgrades or replacements.
• Asset Management Track and document hardware inventory, including serial numbers and locations. Manage hardware lifecycle processes, such as procurement, assignment, and decommissioning.
• Networking and Connectivity Support Resolve network connectivity issues, including wired, wireless, and VPN connections. Configure network adapters and support local area network (LAN) setups.
• User Support and Training Provide on-site and remote support for hardware-related issues. Educate users on hardware handling and basic troubleshooting techniques. Ensure prompt responses to user inquiries to maintain high customer satisfaction.
• System Updates and Upgrades Install and update firmware, drivers, and BIOS. Assist with hardware upgrades such as memory or storage enhancements. Conduct performance analysis post-upgrade.
• Peripheral Support Set up and troubleshoot peripherals like scanners, external storage, docking stations, and multimedia equipment. Maintain peripheral compatibility with systems.
• Documentation and Reporting Document troubleshooting steps, resolutions, and maintenance records. Track system performance and provide reports on hardware status.

• Installed and configured data networks, telecommunication systems, and broadcast infrastructure for radio and television studios across the United Kingdom.
• Played a key role in setting up and optimizing studio networks to meet technical and operational standards.
• Ensured all installations adhered to industry best practices and client specifications, delivering high-quality results.