Jonathan Francois
Summary
Skilled professional with excellent communication, particularly in the tourism sector. Possessing exceptional customer care abilities. Proficient in computer usage, I am adept at utilizing software such as Microsoft Word, Adobe Photoshop, and SketchUp. My adeptness extends to promptly responding to customer inquiries via email excel in providing great after-sales services, ensuring customer satisfaction, ensuring timely and satisfactory resolutions. Known for my friendly demeanor and positive attitude, I thrive in goal-oriented environments and consistently achieve desired outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Photographer, Tourism, Salesperson and Supervisor
Mauripix Memories Ltd
06.2015 - 05.2024
- Developed strong relationships with clients through clear communication and professionalism.
- Worked to build relationships with customers and built potential for additional sales.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Enhanced customer satisfaction by implementing efficient aftersales processes and timely followups.
- Improved team productivity by providing regular training on products, services, and industry trends.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Built relationships with customers to encourage repeat business.
Cold Room Attendant
London Way
04.2012 - 02.2015
Education
College Saint Esprit
Riviere NoireSkills
- Client Communication
- IT Customer Service
- Customer Service
- Sales expertise
- Customer Care
- Adobe Photoshop
- Complaint Handling
- Online Communication Tools
- Communication and teamwork
- Friendly, Positive Attitude
- Computer Skills
- Digital Photography
Certification
Life Skill Management
Languages
Creole
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
Photographer, Tourism, Salesperson and Supervisor
Mauripix Memories Ltd
06.2015 - 05.2024
Cold Room Attendant
London Way
04.2012 - 02.2015
College Saint Esprit
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