Kate Chipungu
Blantyre
Summary
I am a passionate and dedicated psychologist with a with a diverse range of hands-on experience in the field of mental health, community development and customer service. I possess a background in early childhood development, special needs education, mental health advocacy, community engagement customer service enhancement. I bring a unique blend of skills and experiences to contribute to fostering positive change in individuals and communities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Promoter
First Capital Bank
12.2023 - Current
- Tracked and analyzed banking process, identifying bottlenecks and areas for improvement to streamline procedures.
- Produced a detailed weekly report summarizing service issues and observations, providing valuable insights for management to address customer concerns effectively.
- Actively participated in customer experience surveys, engaging with targeted customers within the branches to gather feedback and evaluate satisfaction levels.
- Offered in branch assistance, demonstrating a proactive approach to customer support and ensuring a positive customer experience.
- Maintained accurate records of customer interactions, feedback, and resolutions to contribute to ongoing service quality assessments.
- Responded promptly and effectively to customer inquiries, addressing concerns and providing information to enhance overall customer satisfaction
- Collaborated with cross-functional teams to implement customer service enhancement initiatives based on feedback and identified areas of improvement
- Demonstrated strong interpersonal and communication skills in interactions with customers, fostering a welcoming and customer-centric atmosphere.
- Maintained a high level of accuracy in capturing customer details, ensuring data integrity, ensuring quality service.
- Collaborated with management to implement strategies for continuous improvement in customer in customer service processes and procedures.
Psychologist Intern
YONECO
09.2022 - 01.2023
- Facilitated Early Childhood Development (ECD) classes and provided specialized education for children with special needs.
- Conducted community awareness sessions on mental health, sexual reproductive health, gender-based violence, and socio-economic empowerment.
- Collaborated in community problem and crisis intervention, offering psychological support during challenging situations.
- Led youth empowerment sessions, addressing issues such as mental health, gender equality, and personal development.
- Organized and implemented daily activities, fostering a therapeutic environment for individuals under psychological care.
Psychologist Intern
Zomba Mental Hospital
10.2021 - 11.2021
- Conducted client history tracking, engaging with family members to understand the patient's background and the onset of concerning behaviors.
- Collaborated in individual and group counseling sessions, contributing to holistic and personalized mental health interventions.
- Facilitated psychosocial activities for patients, enhancing their well-being and promoting a therapeutic environment within the hospital setting.
Education
Bachelor of Arts - Psychology
University of Malawi
Zomba, Malawi 10.2023
Skills
- Data Analysis
- Report Generation
- Customer Feedback Management
- Cross-Functional Collaboration for Service Enhancement
- Data Integrity and Quality Customer Service
- Product and Service Knowledge
- Team Collaboration
- Strong Interpersonal and Communication Skills
- Fluent with Microsoft Word, Excel, PowerPoint, and Access
Accomplishments
- Class President and Class Representative 2019-2022
Languages
English
Full Professional
Chichewa
Native or Bilingual
Certification
IGCSE Certificate - 2016
REFERENCES
McNeil Njikho
Branch Manager
First Capital Bank
Email: mcneil.njikho@firstcapitalbank.co.mw
+265888752275/+265999468915
Dr. E Jamu
Head of Department: Department of Psychology and Medical Humanities
University of Malawi
Email: ejamu@unima.ac.mw
+265888310343
Mr. Chanunkha
District Station Manager
YONECO
+265888209114
Timeline
Customer Service Promoter
First Capital Bank
12.2023 - Current
Psychologist Intern
YONECO
09.2022 - 01.2023
Psychologist Intern
Zomba Mental Hospital
10.2021 - 11.2021
Bachelor of Arts - Psychology
University of Malawi
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