Kevina Mudhoo

MJ Holidays specializes in Luxury Vacation rental and manages 2 Luxury properties, namely Marguery Villas and Mythic Suites & Villas

• Manages a team of 3, including a Reservations Supervisor
• PMS: Suite 8 and I did the implementation of Opera Cloud.
• Channel Manager: Vertical Booking
• Responsible for both strategic and tactical initiatives related to accommodation.
• Implementation of the strategies through all the distribution channels and online sales.
• Maximise revenue by appropriate yielding strategies depending on occupancy
• Provide detailed and recurrent reports, data and trend analysis
• Nurture business relationship with OTAs, TOs, DMCs and Flash Sellers in order to improve partnership and grow the business

5 Star Luxury Resort.

• Responsible for a team of 5, including the Reservations Manager
• PMS: Opera V5
• Channel Manager: Siteminder & Simple Booking
  Others: Vision for reporting
• Drives revenue and profits for the property.
• Apply revenue management practices and strategies on all business sources and determine pricing. This ensures revenue is maximized and follow property objectives.
• Assess the external marketplace, demand, and competitor offerings, to allow for proper price competition and assess intermediary opportunities in line with segmentation goals.
• Create guidelines for running inventory and pricing strategies. This maximizes revenue from each segment and distribution channels. Partner with the sales team on contracted, group and revenue generation. Ensure alignment with overall pricing and promotions on events.
• Manage the reservations department to ensure pricing.
• Prepare and distribute revenue forecasts for the General Manager
• Prepare yearly budget

• 5 Star Luxury Resort
• Responsible for a team of 5 for both resorts
• PMS:HMS Infor
• Channel Manager: Synxis
• Drives revenue and profits for the property.
• Apply revenue management practices and strategies on all business sources and determine pricing. This ensures revenue is maximized and follow property objectives.
• Assess the external marketplace, demand, and competitor offerings, to allow for proper price competition and assess intermediary opportunities in line with segmentation goals.
• Create guidelines for running inventory and pricing strategies. This maximizes revenue from each segment and distribution channels. Partner with the sales team on contracted, group and revenue generation. Ensure alignment with overall pricing and promotions on events.
• Manage the reservations department to ensure pricing.
• Prepare and distribute revenue forecasts for the General Manager
• Prepare yearly budget

5 Star Luxury Resort

• Responsible for a team of 3 Reservations Coordinators
• PMS:Opera V5
  Others: Vision for reporting
• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Worked closely with front desk to achieve full occupancy of property.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
• Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Contributed innovative ideas to improve reservation management software functionality based on user experiences.
• Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.

5 Star Luxury Resort

• Responsible for a small team of 2 Reservations Coordinator
• PMS:Starlight
• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Worked closely with front desk to achieve full occupancy of property.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
• Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Contributed innovative ideas to improve reservation management software functionality based on user experiences.
• Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.

4 Star City Hotel

• Responsible for a team of 14, both individual and group reservations
• PMS:Visual One
• Channel Manager: TravelClick
• RMS:EzRMS
• Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Worked closely with front desk to achieve full occupancy of property.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
• Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Implemented training programs for reservation agents, improving their skills and enhancing overall performance.
• Established team priorities, maintained schedules and monitored performance.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Contributed innovative ideas to improve reservation management software functionality based on user experiences.
• Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed policies and procedures for the reservations department, ensuring consistency and adherence to brand standards.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
• Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
• Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
• Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
• Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.