Khomila Shanto
Petite Riviere
Summary
Dynamic Customer Service Representative with a proven track record at Apollo Solution LTD, adept at resolving complaints and enhancing client loyalty. Skilled in data entry and fast typing, I leverage strong communication to deliver accurate product information, ensuring exceptional customer experiences. Committed to professional and courteous service, I thrive in fast-paced environments.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Representative
Apollo solution LTD
Ebene
08.2016 - Current
My role as a Customer care representative is to assure that I help and guide the client with the proper and required information regarding the questions they asked. I make sure that the customer have being assist professional and polity.
- Resolved customer complaints through effective communication and problem-solving.
- Developed strong relationships with clients to enhance customer loyalty.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Diploma In Mental Health - Mental Health
Alison
01.2021 - 07.2023
City College
Port Louis, Pl Skills
- Minor computer technical issues
- Data entry
- Fast typing
- Words, excel, document
Languages
English
First Language
French
Beginner (A1)
A1
Accomplishments
• Diploma in Mental Health – Alison Free Empower platform – Year 30thJuly, 2023
• Supporting
Individuals with IntellectualDisabilities and
Mental Illness –completion certificate- 19th June 2023
• Leadership Master class attendance certificate– Apollo Blake Ltd – Year2018
• Internet and computing core (IC3)
Timeline
Diploma In Mental Health - Mental Health
Alison
01.2021 - 07.2023
Customer Service Representative
Apollo solution LTD
08.2016 - Current
City College