Lyupche Mitev
Sr. Associate Technical Customer Service, Customer Advocacy & Service
Klincekova 877/1 Miloslavov
Summary
Accomplished in leading teams at AT&T to exceed project goals, I excel in technical support and fostering customer relationships. My background in luxury hospitality at The London EDITION honed my exceptional service skills, blending leadership with problem-solving abilities to enhance customer experiences and operational efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Sr. Associate Technical Customer Service
AT&T
Bratislava, Bratislava
01.2019 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Managing escalations and resolving complicated cases efficiently.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Head Waiter
The London EDITION
London
02.2016 - 04.2018
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Luxury-lifestyle experience
Education
High School Diploma -
SOU Goso Vikentiev
Macedonia 09.2009 - 06.2013
Skills
- Leadership & Team Collaboration
- Problem-Solving & Critical Thinking
- Customer Experience & Customer Support
- Technical Support & Troubleshooting
- Strong Communication Skills
Timeline
Sr. Associate Technical Customer Service
AT&T
01.2019 - Current
Head Waiter
The London EDITION
02.2016 - 04.2018
High School Diploma -
SOU Goso Vikentiev
09.2009 - 06.2013
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