Manisha Sookharee-Jodhun

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

• Answering phone calls
• Fiiling
• Preparing quotations

• Answering inbound calls
• Evaluating problems and complaints of the callers
• Providing proper solutions by proposing different packages responding to the needs of customers
• Selling and giving information on the products and services.
• Processing orders, forms, and applications.

1) Hugo Boss

2) Tommy Hilfiger

3) Armani Jeans

4) Ralph Lauren

5) Swarovski

6) Etam

7) Esprit

8) Jennyfer

• Manage transactions with customers using the point-of-sales system to processed payments by cash, check/ Foreign currency, credit card and gift cards. Operated cash register efficiently and accurately.
• Balanced daily transactions on computerized POS system.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Followed company security procedures for handling large sums of money.
• Trained new team members in cash register operation, stock procedures and customer services.
• Managed the accurate ordering, receiving and issuing of stock items.
• Monitored stock levels to ensure adequate supply for shop needs.
• Maintained inventory records and updated them regularly in the company's database.
• Investigated discrepancies between physical count and computer system data.
• Prepared reports on inventory levels, price changes and stock movements.

• Conducted regular stock takes to ensure accurate inventory records.
• Maintained high standards of customer service throughout the store.
• Managed daily operations including opening and closing procedures, cash handling and banking activities.
• Resolved customer complaints promptly and professionally.
• Implemented strategies to increase sales and profitability of the shop.

• Provide visitor's information
• Marketing
• Dealing with customers
• Analyzed customer feedback to inform product development decisions.

• Manage transactions with customers using the point-of-sales system.
• Scan products and ensure accurate pricing.
• Take cash, credit and debit payments.
• Issue receipts, refunds, change or tickets.