Mgr. Sabina Števáková MBA
Bratislava
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Planned Carreer Break
Unemployment
10.2024 - Current
Logistics and Customer Service Manager
Novartis Pharmaceuticals
07.2024 - 09.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Collections Analyst Lead - Acting Team Leader
Johnson Controls
01.2021 - 05.2024
- Collaborated on collection and dispute resolution issues.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Implemented new software tools that streamlined workflows within the department, improving overall efficiency and reducing the time spent on manual tasks.
- Enhanced cash flow for the company with timely collection efforts on overdue accounts.
Quality Manager
Saegeling Medizintechnik
01.2020 - 11.2020
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
Lead Customer Service Agent
Ecolab
10.2018 - 06.2019
- Enhanced team performance, conducting regular training sessions and providing constructive feedback to agents.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Ensured compliance with company policies, federal regulations, and legal requirements throughout all interactions with clients.
- Collaborated with cross-functional teams to provide seamless support during product launches and promotions.
- Contributed to business growth by upselling relevant products and services based on customer needs analysis.
Client Manager
Dently
01.2018 - 08.2018
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Sales and Purchasing Manager
DHL Freight
07.2014 - 12.2017
- Enhanced supplier relationships through consistent communication and negotiation efforts.
- Developed strong rapport with vendors, fostering long-term partnerships beneficial to the company''s bottom line.
- Ensured compliance with relevant regulations and legislation governing purchasing procedures, minimizing risk exposure for the company.
- Reduced order processing time with the implementation of automated systems.
Education
MBA - Business Administration And Management
City University of Seattle
Bratislava, Slovakia06-2018
Master of Business - Podnikový Manažment
Vysoká Škola Manažmentu V Trenčíne
Bratislava, Slovakia06-2018
Skills
- Problem-solving
- Attention to detail
- Dependable and responsible
- Excellent communication
- Organizational skills
- Organization and time management
Languages
English
Native or Bilingual
German
Elementary
Hungarian
Limited Working
Timeline
Planned Carreer Break
Unemployment
10.2024 - Current
Logistics and Customer Service Manager
Novartis Pharmaceuticals
07.2024 - 09.2024
Collections Analyst Lead - Acting Team Leader
Johnson Controls
01.2021 - 05.2024
Quality Manager
Saegeling Medizintechnik
01.2020 - 11.2020
Lead Customer Service Agent
Ecolab
10.2018 - 06.2019
Client Manager
Dently
01.2018 - 08.2018
Sales and Purchasing Manager
DHL Freight
07.2014 - 12.2017
MBA - Business Administration And Management
City University of Seattle
Master of Business - Podnikový Manažment
Vysoká Škola Manažmentu V Trenčíne
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