Mgr. Viktor Jarco
Expert Lead Incident & Lead Problem Manager
Bratislava
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Expert Lead Incident & Lead Problem Manager
Deutsche Telekom IT Solutions Slovakia
02.2024 - Current
- Serve as subject matter expert for major incident and problem management, handling the most complex and business-critical cases.
- Lead high-priority escalations across multiple service domains, ensuring rapid resolution and minimal business impact.
- Drive advanced root cause investigations for critical or recurring problems, recommending and implementing sustainable technical and procedural solutions.
- Act as a reference point for best practices, mentoring incident/problem managers and refining ITIL-aligned processes.
- Collaborate with senior leadership to present risk analyses, stability metrics, and service improvement plans.
Lead Incident Manager & Lead Problem Manager
Deutsche Telekom IT Solutions Slovakia
10.2019 - 02.2024
- Managed end-to-end resolution of major incidents, coordinating technical teams under strict SLA requirements.
- Led operational problem investigations, identifying faults and recommending corrective actions.
- Delivered timely and clear communication to stakeholders during live incidents.
- Produced incident and problem reports with actionable recommendations for reducing recurrence.
- Ensured process compliance and quality documentation in accordance with ITIL standards.
Project Implementation Manager
Natek
10.2017 - 10.2019
- Supervising on time technical disconnection, billing cease and equipment retrieval of data/voice services for AT&T business customers
- Overcoming any possible obstacles throughout the disconnect process and developing innovations
- Effectively communicating with internal AT&T teams and the end customer
- Providing training for new team members
Technical Support Agent
AT&T Global Network Services
10.2016 - 10.2017
- Technical support for AT&T U-verse customers (IPTV, Internet, CVOIP) via live chat and calls
Summer Intern
Ministry of Agriculture and Rural Development of the Slovak Republic
- Assisting with the preparation of the ministry for presidency of The Council of the European Union
- Writing speeches and articles for State Secretary and other representatives of the ministry
Education
Master's degree - Political Science
P.J. Šafárik University
Košice01.2016
Bachelor's degree - Political Science
P.J. Šafárik University
Košice01.2014
Summer campus - undefined
EF International Language Campuses
01.2012
Personal Information
- Date of Birth: 07/07/1993
- Gender: Male
- Nationality: Slovak
- Driving License: B
Timeline
Expert Lead Incident & Lead Problem Manager
Deutsche Telekom IT Solutions Slovakia
02.2024 - Current
Lead Incident Manager & Lead Problem Manager
Deutsche Telekom IT Solutions Slovakia
10.2019 - 02.2024
Project Implementation Manager
Natek
10.2017 - 10.2019
Technical Support Agent
AT&T Global Network Services
10.2016 - 10.2017
Summer campus - undefined
EF International Language Campuses
Summer Intern
Ministry of Agriculture and Rural Development of the Slovak Republic
Master's degree - Political Science
P.J. Šafárik University
Bachelor's degree - Political Science
P.J. Šafárik University
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