MIKE MUSA JUNIOR
Blantyre,BL
Summary
BUSINESS PROFILE
Experienced ICT professional with eight years of comprehensive expertise in project management, network administration, user support, and workshop facilitation. Skilled in hardware repairs, system backups, and effectively liaising with service providers to ensure prompt issue resolution. Proficient in monitoring network and system processes, managing enterprise applications, and formulating ICT policies and training materials. Demonstrated ability in fieldwork management, encompassing oversight of 75 offices in southern Malawi, as well as conducting User Acceptance Testing, datacenter health checks, and user training. Currently excelling as an ICT systems administrator, dedicated to enhancing monitoring practices in banking systems. Known for adaptability, strong communication skills, and a proactive, self-starting approach to achieving objectives efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ASSISTANT SYSTEMS OPERATIONS OFFICER
NATIONAL BANK OF MALAWI
Blantyre
07.2020 - Current
- Provide technical support to ATMs and POS machines
- Provide users with first level support
- Perform root cause analysis
- Run, and maintain Data Centre processes
- Documentation of system logs
- Archiving of reports
- Taking of System, Data and configuration Backups of all Live Datacenter systems
- Data Centre Systems Monitoring
- Monitor Data Centre Systems and Processes
- Monitor Key System Performance and Capacity parameters
- Monitor Network and Database Performance and capacity
- Assisted with the development of operational plans and procedures.
- Carry out simulations of daily systems operations
- Perform disaster recovery tasks
- Initial testing of live system backups
- Perform Systems and technical Support
- Data collection and analysis from system logs
- Level operational support for Enterprise Applications
- Attend to report/data reproduction requests
- Evaluated system performance and identified areas for improvement in order to increase efficiency.
- Conduct research on new technologies, processes, and best practices to improve operations.
- Communicate with departmental leaders to identify and solve daily operations issues.
- Attend to report/data reproduction requests
ACCOUNTS OPENING CLERK
NATIONAL BANK OF MALAWI
Blantyre
01.2020 - 06.2020
- Maintain efficient systems regarding opening and closing of accounts
- Prepare data for opening and closing of accounts.
- Record number of accounts in the Open and Closed register.
- Balancing Number of accounts .
- Accounts amendments
- Arets management
- E-statements
- Manage account mandates
- Obtain appropriate mandates when opening accounts.
- Send mandates for signing by management before filing.
- Scanning mandates into datastore
- Organized and maintained filing systems for confidential documents.
- Interview prospective account applicants in order to assess their requirements.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Attend to all customer enquiries/complaints regarding accounts .
- Manage deposits accounts
- All matured FDR to be processed in line with customers' instructions.
- Produce and send receipts to customers within 24 hours
- Pledged FDR receipts to be handed up to lending officers
- Management of unclaimed balances and withholding tax
BACK OFFICE PROCESSING CLERK
NATIONAL BANK OF MALAWI
Blantyre
07.2019 - 12.2019
- Prepare vouchers and capturing
- Ensure all vouchers have been impressed with accurate data stamp.
- Pass entries for daily transfers timely on daily basis.
- Prepare and processing of bank cheques as per instruction
- Developed training materials for new staff members related to document processing operations.
- Special clearance of cheques to other banks
- Reversals from all departments mostly using EFT
- Processing of commission from all departments
- Processing commission from all departments
- Supported special projects upon request from department manager.
- Capturing of vouchers from validation and PB & B ATM reversals
- Collect revenue on all transactions which have not been put an auto commission collection indaily basis
- Recover commissions from preparation of salaries, bank cheques andstanding orders instructions.
- Recover of commissions and fees for sale custody and off-system(T24) transaction.
- Coordinate returned or unpaid cheques to customers
- Record all copies of unpaid cheques
- Dispatch them to customers on the same day they are receivedfrom operations.
- Advice customers of all unpaid cheques above specified amount by phone.
- Ensure frequently contacted customers on returned cheques registerare recruited on e-mailing process.
- Balance all suspense account used for processing work at processing department
- Suspense account to reflect nil every morning
- Any outstanding investigated reversed same day
- Advice supervisor of any outstanding items in suspense accounts
- Process salaries both in EFT and Manual within 24 hours
- Arrange for prompt delivery of salaries payable to other banks.
- Prepare salaries on the same day they are received in order to meet their duedays.
- Create fill in EFT
- Any other duties assigned by the service centre manager from Time to time
- Processing of all government cheques in TIBCO
- Maintained filing systems for electronic and hard copy documents for organized recordkeeping.
IT ENTERPRISE APPLICATION MANAGER
MALAWI POSTS CORPORATION
Blantyre
03.2017 - 07.2019
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
- Coordinated secure system access of users to various department systems and platforms.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Assisted in the selection of appropriate software packages; tested proposed applications prior to implementation.
- Maintained an inventory of software licenses ensuring legal compliance is met at all times.
REGIONAL ICT MANAGER
MALAWI POSTS CORPORATION
Blantyre
12.2014 - 03.2017
- Provide technical support in managing and administering LANs and WANs
- Ensure that data is held confidentially and securely in accordance with Malawi Posts Corporation policy and that the network operates efficiently
- Troubleshooting technical issues and identifying modifications needed in existing applications to meet changing organizational needs
- Provide day-to-day network administration and support, including resolution of network user problems, conducting system back up
- Provide technical assistance to microcomputer users in the use of postal business systems and standard application software such as word processing, spreadsheets, database, graphics and statistical software
- Drafting up a budget for southern region in terms of its ICT need (travel costs, equipment and consumables)
- Testing new equipment before recommendations and deploying to users
- Monitoring network equipment
- Maintain ICT inventory for Southern region
- Providing training to Malawi Posts Corporation system users in Enterprise applications
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created training modules and documentation to train staff.
- Created monthly reports for senior management summarizing operational performance metrics.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Technician
KABULA INDUSTRIAL SAFETY SPECIALIST
BLANTYRE
02.2014 - 12.2014
- Designing security system floor plans using AutoCAD
- Programming fire alarm systems
- Providing User support
- Utilized hand tools and epoxy to safely splice cables.
- Designing and implementing LAN topology
- Kept records of parts and equipment used in projects to update inventory.
- Testing new equipment before deployment
- Monitoring network equipment
- Managing Email accounts
- Designed, programmed and implemented fire alarm systems for Liverpool Trust warehouse
- Designed and implemented LAN for KISS
- Replaced defective components or parts as needed.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Education
No Degree - ITIL4 FOUNDATION
PEOPLECERT
06.2023
Honors Degree - TECHNOLOGY, Business Information Technology
NATIONAL COLLEGE OF INFORMATION TECHNOLOGY
BLANTYRE07.2014
International Advanced Diploma - Computer Studies
NATIONAL COLLEGE OF INFORMATION TECHNOLOGY
BLANTYRE2011
International Diploma - Computer Studies
National College Of Information Technology
Blantyre 2009
Completed an International Financial System course within a framework of UniversalPostal Union Technical -
And Training Authority (TEVETA)
Skills
TECHNICAL SKILLS
- Networking
- Troubleshooting
- System Integration
- Hardware and Software Installation
- System User Testing
- User Training
- System Deployment
- Monitoring
- Resource Management
- Process Improvements
Accomplishments
- Managed to regulate the speed of internet by migrating from a shared link to a dedicated link
- Championed the automation of 48 offices in the southern region (equipment installation, ISP identification, user training)
- All MPC links are under a dedicated pool which made other office utilize the bandwidth from other offices that were under utilizing bandwidth
- Worked together with Accsoft Limited to install Sage/Pastel in companies server and made every client live under a single domain
- Drafted, proposed and implemented a password security and it was later passed
- Managed to identify locations with internet connection problem, did a research onpossible links and implemented the project (introduction if secondary/backup links)
- Connection improved by almost 82%
- Chaired in the integration of MPC APIs with other service providers
- Chaired wellness activities in the IT section
- Vice chairman in a cultural change taskforce
Certification
- ITIL Foundation Certificate in IT Service Management
- Microsoft 365 Fundamentals | Microsoft 365 Essentials
Affiliations
- Travelling
- Soccer
- Reading
REFEREES
Richard Dimba
Head of Credit
NBS Bank PLC
P O Box 32251
Chichiri
Blantyre 3
+ 265 (0) 999 36 57 83
richard.dimba@nbs.mw
Mrs. Angel Banda
Post Master General
Malawi Posts Corporation
P.O. Box 602
Blantyre
+ 265 (0) 888 209 966
abanda@malawiposts.com
Veronica Mlaviwa
Systems Support Officer
National Bank of Malawi PLC
P.O BOX 945
BLANTYRE
+ 265 (0)888 839 999
vmlaviwa@natbankmw.com
Timeline
ASSISTANT SYSTEMS OPERATIONS OFFICER
NATIONAL BANK OF MALAWI
07.2020 - Current
ACCOUNTS OPENING CLERK
NATIONAL BANK OF MALAWI
01.2020 - 06.2020
BACK OFFICE PROCESSING CLERK
NATIONAL BANK OF MALAWI
07.2019 - 12.2019
IT ENTERPRISE APPLICATION MANAGER
MALAWI POSTS CORPORATION
03.2017 - 07.2019
REGIONAL ICT MANAGER
MALAWI POSTS CORPORATION
12.2014 - 03.2017
Technician
KABULA INDUSTRIAL SAFETY SPECIALIST
02.2014 - 12.2014
No Degree - ITIL4 FOUNDATION
PEOPLECERT
Honors Degree - TECHNOLOGY, Business Information Technology
NATIONAL COLLEGE OF INFORMATION TECHNOLOGY
International Advanced Diploma - Computer Studies
NATIONAL COLLEGE OF INFORMATION TECHNOLOGY
International Diploma - Computer Studies
National College Of Information Technology
Completed an International Financial System course within a framework of UniversalPostal Union Technical -
And Training Authority (TEVETA)
- ITIL Foundation Certificate in IT Service Management
- Microsoft 365 Fundamentals | Microsoft 365 Essentials
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