Nomthandazo Moyo
Bratislava, Slovakia
Summary
Highly adaptable and results-driven professional with strong experience in customer service, business communication, administration, and operations support. Recognized for delivering excellent client experiences, solving problems efficiently, and thriving in fast-paced environments. A proactive team player with strong organizational and interpersonal skills, capable of quickly learning new systems and adding value across diverse industries and roles.
Overview
22
22
years of professional experience
Work History
Financial Crimes Prevention Analyst
ING Hubs Slovakia
Bratislava
05.2023 - 10.2025
- Conduct risk-based KYC/AML screening for new and existing clients
- Monitor transactions and flag suspicious activities
- Perform CDD and apply regulatory standards to mitigate financial crime risks
- Provide analytical insights and support continuous improvement of compliance processes
- Analyzed customer data to identify and investigate high-risk customers and transactions
Customer service representative
AT&T
Bratislava
05.2022 - 04.2023
- Delivered technical support and billing resolutions in a high-volume hub
- Enhanced customer satisfaction and retention through issue resolution
- Completed service orders, account updates, and payment support
- Maintained accurate records of all customer interactions in CRM systems and internal data
- Improved response and resolution times by organizing workflow processes and prioritizing urgent customer requests
Operations manager
Derby Hotel zw
Bulawayo
08.2016 - 03.2021
- Led hotel operations and managed a team of 30+ staff
- Developed service quality standards and operational workflows
- Oversaw budgeting, procurement, staff development, and compliance
- Improved operational efficiency and guest satisfaction metrics
- Managed and oversaw the daily operations of the office, including scheduling, budgeting, and personnel
- Developed and implemented processes and procedures to streamline office operations
Travel Consultant
Galaxy Travels
Bulawayo
04.2014 - 02.2015
Operations Manager
Dejeuners Restaurant
Bulawayo
01.2009 - 09.2012
Accounting assistant
EATC College
Bulawayo
04.2004 - 01.2009
- Managed billing, collections, reconciliations, and credit control functions
- Handled accounts payable and accounts receivable, resulting in improved cash flow and reduced overdue payments
- Created a system of internal controls to ensure accuracy and compliance with accounting procedures and regulations
- Managed the company's budget and provided timely financial reports to management, enabling them to make informed decisions
- Collaborated with colleagues to implement a new accounting system, resulting in improved accuracy and efficiency in financial reporting
Education
Tourism and Hospitality Management -
Cyprus International University
06-2016
Skills
- Data review and analysis
- Power BI
- Customer Relationship Management
- Microsoft Office & Digital Tools
- Problem Solving & Critical Thinking
- Adaptability & Fast Learning
- Cross Functional Team Collaboration
- Process Improvement Support
- International & Multicultural Stakeholder Communication
- Operations Management
Languages
Ndebele C2. English, C2. German A1
Other Positions Held
- Travel Consultant, Galaxy Travels, Bulawayo, Bulawayo, Zimbabwe, 04/13/14, 02/04/15
- Operations Manager, Dejeuners Restaurant, Bulawayo, Bulawayo, Zimbabwe, 01/05/09, 09/14/12
Timeline
Financial Crimes Prevention Analyst
ING Hubs Slovakia
05.2023 - 10.2025
Customer service representative
AT&T
05.2022 - 04.2023
Operations manager
Derby Hotel zw
08.2016 - 03.2021
Travel Consultant
Galaxy Travels
04.2014 - 02.2015
Operations Manager
Dejeuners Restaurant
01.2009 - 09.2012
Accounting assistant
EATC College
04.2004 - 01.2009
Tourism and Hospitality Management -
Cyprus International University