Rhodah Mulungu Kumwenda
Blantyre
Summary
Dynamic Administration Officer with a proven track record at the Institute of People Management Malawi, enhancing staff retention by over 30% through effective engagement strategies. Skilled in stakeholder management and proficient in Microsoft Office, I excel in driving organizational growth and delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
ADMINISTRATION OFFICER
Institute of People Management Malawi
01.2015 - Current
- Plans, organizes, and controls activities and actions of the Institute
- Manages daily office operations including scheduling meetings
- And coordinate travel arrangements for executive management
- Develops and monitors and evaluates yearly activities of the institute
- Oversees performance management systems and manages the performance of departmental staff
- Coordinating workshops and conferences including arranging facilitators for the trainings
- Tracks all activities related to timelines throughout all processes and actions
- Contribute to corporate performance by developing, reviewing updating, and recommending policies and procedures
- Ensure availability of requite skills and staff numbers through effective management of staff recruitment and development
- Manages administration activities including procurement, fleet management, and facilities maintenance
- Leave Management
- Provide support in recruitment for the Institute and other organizations that seek recruitment services from the Institute
- Performing all secretarial functions for the institute including record keeping, appointments, and acting as a secretary to the standing committee and Executive Council for the institute
- Ensure adequate flow of information within and outside the organization
- Plan, and coordinate annual conferences and workshops
- Prepare and modify documents including correspondences, reports, drafts, and memos
- Plan and coordinate administration policies and procedures
- In charge of all procurement for the Institute
- Managing suppliers’ relationships, and operational and administrative functions to ensure specific projects are delivered efficiently
- Monitor inventory of office suppliers and be responsible for all the purchasing of new materials with adherence to the budget
- Increased staff retention by over 30% and reduced absence rates by 80% through improved Employee engagement, policies and procedures
- Reduced wage bill by over 20% of administration through job re-alignment and review of work procedures
- Increased revenue by 100% through intensive income-generating activities like CPD, annual conferences, and recruiting more members to become members of the institute
ACTING EXECUTIVE DIRECTOR
Institute of People Management Malawi
07.2022 - 07.2023
- PROVIDING OVERALL LEADERSHIP & STRATEGIC DIRECTION
- Responsible for strategic formulation, implementation, and evaluation
- Taking corrective measures in all areas where deviations occur
- Responsible for report documentation and submission to the Executive Council
- Working with chairpersons of various committees to ensure they deliver on key agreed objectives
- Responsible for the overall performance of the secretariat and the Institute
- DRIVING PERFORMANCE AND GROWTH FOR THE INSTITUTE
- Drive subscriptions and membership growth
- Ensure retention of members through constant engagement with members, Excellent customer service to members, the member needs identification, Delivering or providing value to the members, Reaching out to lapsing members- failing subscriptions
- Ensure high subscription and patronage to Income Generating Activities (IGA) for the Institute e.g
- Continuous Professional Development (CPD) Programs and Annual General Conference
- (AGC)
- Conduct an assessment into membership needs and ensure Institutes programs are tailored to address the felt needs
- Champion service delivery to the customers- Offer personalized customer service to members, and do a customer segmentation exercise to offer tailored services
- MANAGING STAKEHOLDERS
- Develop and maintain relationships with stakeholders e.g
- DHRMD, Labour Ministry, IFPMMA, ECAM
- Ensure compliance of all activities to regulatory bodies
- Periodically meet Regulators to share best practices and common understanding
- BUDGETING AND CONTROL
- Prudently manage resources for the Institute within the set budgets
- Review high-level data and compile reports (e.g
- Financial reports) and ensure reports are submitted timely
- Take action on all Audit Exceptions and ensure Audit queries are closed/ resolved timeously
- Prepare annual budgets for the Institute and also activity-specific budgets e.g
- For Annual Conference, CPD, etc
- PROVIDING SECRETARIAL SUPPORT TO THE COUNCIL AND SUB-COMMITTEES
- Organize meetings for the Council and sub-committees
- Prepare reports on the proposals made by sub-committees and submit the same to the Council for consideration and approval
- Prepare minutes of the meetings for the Council and sub-committees
Education
Master’s Degree - Business Administration
Unicaf University
Blantyre08-2024
Bachelor’s Degree - Business Administration
University of Madras
India01.2017
Certificate - Marketing
Management Centre (Polytechnic)
Blantyre01.2005
Malawi School Certificate of Education -
Our Future Secondary School
Rumphi01.1998
Skills
- Excellent written and verbal communication skills
- Meeting facilitation
- Customer service
- Effective communication
- Organizational skills
- Team building
- Stakeholder management
- Dealing with customers/clients complaints
- Giving formal presentations to executives
- Proficient in Microsoft Office
- Proficient in Excel
- Proficient in PowerPoint
- Planning physical meetings
- Coordinating physical meetings
- Facilitating physical meetings
- Planning remote video conferences
- Coordinating remote video conferences
- Facilitating remote video conferences
- Extremely organized
- Attentive to detail
- Payroll support
- Front desk support
- Personal assistant
- Organizational point of contact
References
- Mr. Godwin Sam Ng’oma, The President, Institute of People Management Malawi, Po Box 2755, Blantyre, Malawi, lobconsultingmw@gmail.com, 0995361555
- Mr. Orphan Mapopa Chirwa, Regional Human Resources and Administration Manager, Amref Health Africa, Po Box 30768, Lilongwe, Malawi, +265(0) 0999 671 933/0880189056999 327 115, orphanmapopa@gmail.com
- Ms. Caroline Liabunya, NCIC, Po Box 30633, Lilongwe, Malawi, +265 (0) 99 213 7199/0888831199, caroline.liabunya@ncic.mw
Hobbies and Interests
- Reading
- Watching Movies
- Travelling
Personal Information
- Gender: Female
- Nationality: Malawian
- Marital Status: Married
Work Ethics And Achievements
- Increased staff retention by over 30% and reduced absence rates by 80% through improved Employee engagement, policies and procedures
- Reduced wage bill by over 20% of administration through job re-alignment and review of work procedures
- Increased revenue by 100% through intensive income-generating activities like CPD, annual conferences, and recruiting more members to become members of the institute
Certification
- CAP - Certified Administrative Professional
Accomplishments
- Supervised team of 5 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ACTING EXECUTIVE DIRECTOR
Institute of People Management Malawi
07.2022 - 07.2023
ADMINISTRATION OFFICER
Institute of People Management Malawi
01.2015 - Current
Master’s Degree - Business Administration
Unicaf University
Bachelor’s Degree - Business Administration
University of Madras
Certificate - Marketing
Management Centre (Polytechnic)
Malawi School Certificate of Education -
Our Future Secondary School
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