Robert Dec

• Leading global CRM Product at Pharma and DIA.
• Partnering with global and international teams to maximize business value and support business outcomes.

Key Achievements (2024 focus):

• Transformed DIA CRM team to full DevOps mode.
• Designed and implemented sourcing strategy for EpiCX Solution.
• Led sourcing RfP workstream, resulting in ~40M CHF savings over three years by consolidating with a strategic partner.
• Currently starting work on DIA CRM Strategy as part of Commercial Backbone initiative.

• Responsible for securing Global Customer Engagement program’s deliverables and outcomes.
• Led a dispersed team of up to 500-800 people to deliver a comprehensive commercial ecosystem globally (11k users).
• Managed a budget of ~100M CHF annually

Key Achievements:

• Delivered the program according to plan within accelerated milestones.
• Designed and implemented New Operating Model strategy to ensure transition to the SAFe-based steady state after deployments (portfolio-level implementation with ARTs, System team, and Shared services layers)
• Optimized resources contributing ~12M CHF to 2023 savings.

• Designed and implemented global deployment strategy (incl. affiliate engagement, change management and resourcing strategies) and adjusted it twice due to business transformation and acceleration expectation from senior stakeholders
• Implemented consistent "core & common" vision for the affiliate engagement (baseline for our engagement with the affiliates across the globe)
• Implemented "guardians of the core" strategy for the program team to ensure global harmonization (baseline for the team to manage product evolution and scope variations)
• Implemented rapid resourcing & onboarding tactic to support expected deployment acceleration (300+ people were onboarded in about three months! utilizing dedicated Onboarding Navigator tool and processes)

• Managed Customer Experience and Engagement team with cross-PIIX Strategic Theme mandate.
• Ensured cross-functional collaboration across PI.

Key Achievements:

• Built CX theme vision accepted across PIIX Networks within a month.
• Organized a cross-functional team to design the first Patient Engagement strategy for International (Access 360)
• Act as Product Owner (co-owned) for a new collaboration framework for PI and RGITSC due to ReModelPI transformation

• Managed Regional IT team across commercial, medical, and market access.
• Focused on transforming IT operations in APAC and driving key initiatives.

Key Achievements:

• Successfully transitioned IT services from China to Malaysia.
• Built a new culture and gender-diverse team, increasing team GEOS from 47% to 81%.
• Organized teams as squads with members across functions.
• Scaled up regional Product teams in agility, with 80% of team members certified as Product Owners or Scrum Masters.

• Managed processes within commercial, market access, digital, and business process management.
• Led Sales & Interactive Marketing team supporting APAC, EMEA and LATAM regions.

Key Achievements:

• Achieved 100% Team GEOS & Partner Satisfaction in 2017.
• Developed and implemented a domain expert role for cross-technology solutions.
• Increased Partners Satisfaction in APAC from 0% (2014) to 75% in 2016.
• Successfully merged eMarketing and CRM teams.

Project Portfolio & Business Development Manager

• Managed project portfolio, human resources (25 FTE), partner cooperation (70 FTE), business development, and SLA contracts.
• Increased revenue by several hundred percent, extending project values from a few thousand to a million euros.
• Reported directly to the supervisor in an international structure abroad.

IT/Digital Lead and Strategy Manager

• Managed all processes in IT and Digital departments (35 FTE) with full responsibility for business operations, strategy, budget, and planning.
• Significantly optimized IT costs and built a complete structure for both departments.

Analysis Department, Research and Recommendations Manager

• Managed the analysis department (15 FTE), conducting research and making recommendations on new technologies and products.