Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samuel Klc

Bratislava

Summary

Seasoned tourist industry professional with strong communication skills, rich international background and plentiful training experience. Dedicated to learning, open culture and improvement, not afraid of challenges.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Asia Supervisor and Guide Chief

Travelistan.sk
06.2022 - Current
  • Preparation of travel products mostly related to Asia (route planning, locations, texts, pictures, pre trip info)
  • Execution of trips (bookings, communication with local partners, acquiring new partners)
  • Customer assistance (phone and e-mail, visa arrangements)
  • Promotion of product (Social media - Facebook and Instagram, website)
  • Public travel presentations - both business (public, private events) and non-profit (schools)
  • Guide chief (overseeing team of guides, planning trips and work, guide recruitment and training)
  • Guiding (Time managements, customer care, field work, conveying information)
  • Product development (Outlining new trips and activities)

Redactor

Slovakia Travel
09.2021 - 12.2021
  • Write and edit articles for the national tourism website Slovakia Travel in Slovak
  • Write and edit promo articles about Slovakia for foreign media
  • Represent Slovak tourism at EXPO 2020 at the Slovak Pavillion in Dubai - promotion of Slovakia and Slovak tourism

Senior Guide

Bubo Travel Agency
06.2014 - 07.2021
  • Guiding (Time managements, customer care, field work with tourist groups, conveying information about given destinations) mostly Asian destination or difficult ones (e.g.: Mali, Around the world trips)
  • Guide training and recruitment
  • Public travel presentations
  • Development of the product (new trip routes suggestion, overseeing several trips including editing texts, routes, client info, gallery)

Account Manager

Hermes DM
10.2010 - 05.2014
  • customer relations development
  • project management
  • preparing and optimizing working procedures and manuals for various projects
  • recruitment and training

Education

Master of Arts - European Studied And International Relations

Comenius University
Bratislava
08.2011

Skills

  • Training and mentoring
  • Crisis management
  • Complex Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Intercultural Skills
  • Public speaking

Certification

  • Licensed Tour Guide, from 2007

Languages

Slovak, Czech
Native language
English
Proficient
C2
German
Upper intermediate
B2
Chinese (Mandarin)
Elementary
A2
Russian
Elementary
A2

Timeline

Asia Supervisor and Guide Chief

Travelistan.sk
06.2022 - Current

Redactor

Slovakia Travel
09.2021 - 12.2021

Senior Guide

Bubo Travel Agency
06.2014 - 07.2021

Account Manager

Hermes DM
10.2010 - 05.2014

Master of Arts - European Studied And International Relations

Comenius University

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Samuel Klc