Overview
Work History
Education
Skills
Languages
Timeline
Summary
Certification
Generic
Zuzana Hrnciarova

Zuzana Hrnciarova

Svätý Jur

Overview

17
17
years of professional experience
1
1
Certificate

Work History

CEE/EM&MEA Market Q2C Operations Leader

Kyndryl
11.2021 - 01.2025
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Boosted customer satisfaction rates through consistent service quality and timely issue resolution.
  • Led cross-functional teams to successfully execute projects on time.
  • Enhanced team productivity with effective communication, collaboration, and training initiatives.
  • Facilitated change management efforts during organizational transitions for seamless integration of new systems or policies.
  • Implemented data-driven approaches to monitor performance metrics and drive continuous improvement efforts.


Italy Market Q2C Operations Leader

IBM
04.2019 - 10.2021
  • Covering operational part for Q2C Italy market for all brands/teams.
  • Support to Market leader – budget, financial and headcount tracking, transitions.
  • Talent /low performer management, compensation management.
  • Preparing metrics review, data and workload analysis.
  • Business support, escalations, ad hoc reporting.
  • Business controls/audits support.
  • Branding of the market/teams & promotion of the roles, individuals.
  • Fostered strong relationships with clients through exceptional support services and proactive problem-solving techniques.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.

Business Controls Squad Leader for Services

IBM
03.2016 - 03.2019
  • Management responsibilities (hiring, personnel evaluation, career development, skills development).
  • Enable the team to manage day-to-day operation and balance the workload.
  • Coordinate & report globally SOX testing activities of the team. Lead the audit on behalf of the department.
  • Assess risks and take appropriate action, collaboration with all Services managers.


Systems Hardware Manager

IBM
01.2014 - 02.2016
  • Managing teams of 20 -30 people. Management responsibilities (hiring, personnel evaluation, career development, skills development).
  • Enable the team to manage day-to-day operation and balance the workload.
  • Management of relationship with internal clients & Business partners with focus on client satisfaction.
  • Lead/Participate in organization planning, providing leadership and support to ensure that business objectives are met, managing escalations.
  • Assess risks and take appropriate action. supporting business controls & audit (leading the audit for hardware department for UKI).

Team Leader in Incentives - HW & Business Controls

IBM
10.2009 - 12.2013
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.

SOX Testing Specialist, Incentives

IBM
06.2008 - 09.2009
  • Enhanced test coverage through thorough identification of critical test scenarios.
  • Managed risk effectively by prioritizing tests based on potential impact and likelihood of occurrence.
  • Collaborated with cross-functional teams on a projects.
  • Reduced defects in area of testing, becoming subject matter expert, creating guidance & education materials.

Education

Master of Management And Marketing - Economics - Management & Marketing

University of Matej Bel
Banska Bystrica, Slovakia
06-2007

Skills

  • Operational excellence
  • Management
  • Data analysis
  • Employee development
  • Risk management
  • Strategic planning
  • Time management abilities
  • Adaptability
  • Change management
  • Problem-solving
  • Key performance indicators

Languages

Slovak
Native language
English
Proficient
C2
French
Beginner
A1
German
Beginner
A1
Italian
Beginner
A1

Timeline

CEE/EM&MEA Market Q2C Operations Leader

Kyndryl
11.2021 - 01.2025

Italy Market Q2C Operations Leader

IBM
04.2019 - 10.2021

Business Controls Squad Leader for Services

IBM
03.2016 - 03.2019

Systems Hardware Manager

IBM
01.2014 - 02.2016

Team Leader in Incentives - HW & Business Controls

IBM
10.2009 - 12.2013

SOX Testing Specialist, Incentives

IBM
06.2008 - 09.2009
  • Microsoft 365 (Excel, Word, Powerpoint, Teams)
  • Power BI
  • Outlook, Copilot, Loop (& other planning apps)

Master of Management And Marketing - Economics - Management & Marketing

University of Matej Bel

Summary

Highly skilled and dedicated professional with a strong managerial background. Proven ability to manage complex projects and drive them to successful completion. Fostering a positive and productive work environment, with a keen ability to observe people's strengths and help them grow. Quick to learn the environment, processes and workflows, always seeking for improvements and working on solutions.

Certification

  • Microsoft 365 (Excel, Word, Powerpoint, Teams)
  • Power BI
  • Outlook, Copilot, Loop (& other planning apps)
Zuzana Hrnciarova